Shipping policy
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). During new collection launches, sales, or holidays, processing times may be slightly longer.
Shipping Rates & Delivery Times
- Standard Shipping: 3–7 business days
- Expedited Shipping: 1–3 business days
Shipping rates are calculated at checkout based on your location and selected shipping method.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.
Lost or Delayed Packages
The Jewel Boutique is not responsible for shipping delays caused by carriers, weather, or incorrect shipping addresses provided at checkout. If your package is marked as delivered but cannot be located, please contact the shipping carrier directly.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. If an order is returned due to an incorrect address, the customer will be responsible for any additional shipping charges to resend the package.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can assist you.
Questions
For any shipping questions, please contact us at:
Email: the jewel.boutique@outlook.com
The Jewel Boutique